Senior Datacenter Technician| SENIOR

Microsoft Corporation

Puestos disponibles
Edad 18 años en adelante
Género(No Influyente)Indistinto(no influyente)
Herramientas

Herramientas

Microsoft Azure

Habilidades

Habilidades

Servicios en la nube

Infraestructura

Aptitudes

Aptitudes

Innovación

Datos adicionales

Responsibilities

  • Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues.

  • Availability to work a mix of day and night shifts. 

  • Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.

  • Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches).

  • Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.

  • Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.

  • Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs).

  • Verify security compliance for decommissions and processes data-bearing devices for destruction.

  • Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.

Required Qualifications:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related

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