Capacity Planning Analyst, CS Workforce Management

Netflix, Inc

Puestos disponibles
Género(No Influyente)Indistinto(no influyente)
Herramientas

Herramientas

Excel

Google

Outlook

PowerPoint

Project

Habilidades

Habilidades

Consultoría

Servicio al Cliente

Analista

Planificación

Comunicación

Estadísticas

Aptitudes

Aptitudes

Responsable

Coherente

Flexibilidad

Comunicación

Analítico

Datos adicionales

The Capacity Planning analyst is the most senior WFM IC in the region responsible for generating agent headcount requirements and the billable hours necessary to fulfill the forecasted FTE demand.  They are responsible for creating staffing plans that account for attrition, shrinkage, new hires, hours of operation, billable and nonbillable hours, bill rates, site performance and efficiency that are both operationally executable and within the confines of the working budget.  They work closely with Operations and BPO partners to ensure the necessary agent headcount is secured to meet their requirement. 

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