Director of Customer Service, LATAM

Netflix, Inc

Puestos disponibles
DistanciaCiudad de México, Ciudad de México
Género(No Influyente)Indistinto(no influyente)
Habilidades

Habilidades

Coaching

Communication

Leadership

Customer Service

Communication Skills

Aptitudes

Aptitudes

Innovation

Goal-Oriented

Entrepreneurial

Responsibility

Disciplined

Communication

Leadership

Responsible

Dynamic

Curiosity

Analytical

Datos adicionales

Qualifications:

  • 10+ years experience ramping and managing large-scale operations at a multicountry level (1000+ employees)

  • Proven experience developing and leading large teams in a high-performance culture

  • Track record of building strong relationships within CS and cross-functional teams

  • Understanding of electronic content and streaming technologies preferred 

  • Knowledge of and experience managing cross-functional teams (i.e., WFM, Learning & Development, Insights, etc.)

  • Strong analytical skills with the ability to interpret and summarize complex performance and customer data trends to drive actionable plans that are impactful to the business

  • Experience presenting reports, trends, and recommendations to the team and senior management 

  • Proven ability to track, measure, and optimize multi-disciplined - multicultural operations team

  • Great interpersonal skills with the ability to voice opinions and give feedback

  • Strong communication skills in multiple forums (one on one to large all hands) and formats (written, casual or formal presentations, team meetings, etc.)

  • You thrive in a fast-paced environment, possess a high level of intellectual curiosity, and have a goal-oriented entrepreneurial mindset.

  • Ability to collaborate, influence, and partner effectively with senior internal stakeholders.

  • Proven ability to lead through change, ambiguity, and innovation.

  • Demonstrated track record of innovating, challenging assumptions, and implementing better approaches.

Trabajo en Digital