Technical Research Specialist

Netflix, Inc

Puestos disponibles
DistanciaCiudad de México, Ciudad de México
Género(No Influyente)Indistinto(no influyente)
Herramientas

Herramientas

AWS

G Suite

Google

Java

Jira

Python

SQL

Tableau

Habilidades

Habilidades

Análisis De Negocio

Análisis De Datos

Monitoreo De Información

Coordinación De Equipos De Trabajo

Servicio Al Cliente

Habilidades De Comunicación

Dashboards

Aptitudes

Aptitudes

Atención Al Detalle

Pensamiento Crítico

Comunicación Efectiva

Autonomía En El Trabajo

Líder

Colaborativo (A)

Responsable

Apasionado (a)

Curioso (a)

Analítico (a)

Resolución De Problemas

Datos adicionales

We seek an individual passionate about driving improvements and resolutions, someone who thrives on solving puzzles with good attention to detail and is customer-obsessed. Your ability to exercise sound judgment, independent of set policies, is crucial. As a Technical Research Specialist, you’ll leverage your strong Netflix product knowledge, curiosity, and excellent judgment to identify and help bring improvements in the Netflix product and Customer Support platform. This involves investigating escalated complex issues and managing critical incidents. Your role extends to influencing and advocating for technical issues affecting Netflix Members, Partners, and the Customer Service network. Collaborating with the Product, Engineering, and Partnerships organizations, you’ll ensure prompt issue resolution and contribute to feature improvements.  

In addition to technical proficiency, success in this role hinges on critical thinking, analytical skills, and strong interpersonal abilities with stakeholders, cross-functional teams, and global peers. The ability to derive valuable insights from the Customer Service data and member experience is central to this role. Thriving in an innovative culture that values autonomy, embraces evolution, and prioritizes effective communication is essential. The Netflix culture is ingrained in our work environment, influencing hiring, collaboration, and decision-making. Adapting to and embracing this culture is pivotal for the success in this role.

Trabajo en Digital