Description

The Global Business Service (GBS) team is responsible for Salesforce's Global Shared Services organization including strategy, performance management, reporting, escalation management, data analytics, process/project management, systems and policies servicing several Salesforce.com business units including but not limited to Sales, Marketing, Customer Success, Finance, Procurement, HR/ES, IT/BT, Legal and compliance.

The Global Operations Lead will have diverse responsibilities focusing on: operations management, process innovation and automation, transition management, technology and system implementations, and operational/executive reporting, SLA/KPI metrics, supporting key business and operational initiatives, among others.

The role will report to the Head of Go-To-Market Delivery within GBS and will be handling a portfolio of ground-breaking projects/programs and a team of shared services employees globally. This role will partner with Operational Excellence, Project Management Office, and Business Intelligence to complete day to day operationalresultss with quality and impactful business outcome. Salesforce.com is a fast-paced environment and we are looking for someone who can start fast to lead multiple responsibilities and projects while producing high-quality work.