Digital Customer Engagement Manager - Enterprise Cloud Services
Trabajo enSAP SE
| 1 Puesto disponible
1 Puesto disponible
Ciudad de México, Ciudad de México
Tiempo completo
18 años en adelante
Indistinto(no influyente)
Herramientas
IT Service Management
SAP Basis
SAP S/4HANA
SAP release upgrades
SPC
TIC
escalation handling
Project Management Fundamentals
ITIL
Lean Fundamentals
Habilidades
gestión de compromisos de clientes
gestión del ciclo de vida del cliente
mitigación de problemas y gestión de escaladas
manejo de infraestructura técnico y de aplicaciones para soluciones en la nube
mantenimiento continuo del servicio
gestión del cambio
Aptitudes
excelente enfoque al cliente
creación de redes
habilidades interpersonales
capacidad de trabajar con equipos multiculturales y multifuncionales
Idiomas
Inglés
Datos adicionales
We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT THE TEAM The SAP Enterprise Cloud Services (ECS) organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer's preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.