Digital Customer Engagement Manager - Enterprise Cloud Services

SAP SE

1 Puesto disponible
DistanciaCiudad de México, Ciudad de México
JornadaTiempo completo
Edad 18 años en adelante
Género(No Influyente)Indistinto(no influyente)
Herramientas

Herramientas

IT Service Management

SAP Basis

SAP S/4HANA

SAP release upgrades

SPC

TIC

escalation handling

Project Management Fundamentals

ITIL

Lean Fundamentals

Habilidades

Habilidades

gestión de compromisos de clientes

gestión del ciclo de vida del cliente

mitigación de problemas y gestión de escaladas

manejo de infraestructura técnico y de aplicaciones para soluciones en la nube

mantenimiento continuo del servicio

gestión del cambio

Aptitudes

Aptitudes

excelente enfoque al cliente

creación de redes

habilidades interpersonales

capacidad de trabajar con equipos multiculturales y multifuncionales

Idioma

Idiomas

Inglés

Datos adicionales

We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! ABOUT THE TEAM The SAP Enterprise Cloud Services (ECS) organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer's preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.
Trabajo en Digital